Refund & Cancellation Policy

Order Cancellations

Standard Orders

Orders may be cancelled by contacting us directly. Refund eligibility depends on the timing of the cancellation and whether preparation has begun.

• Cancellations made well in advance may be eligible for full refund
• Orders already in preparation may not be eligible for refund
• Contact us as soon as possible if you need to cancel or modify your order

How to Cancel

To cancel an order, please contact us immediately:

• Phone: (716) 335-0802
• Email: [email protected]

Reservation Cancellations

Refund Eligibility

Reservation deposits and payments may be eligible for refund based on cancellation timing. Specific refund terms will be provided in your reservation quote and contract.

• Refund eligibility depends on how far in advance you cancel
• Earlier cancellations typically have more refund options
• Specific terms are outlined in your reservation agreement

Cancellation Process

To cancel a reservation, please contact us as soon as possible. The earlier you notify us, the more options we may have for rescheduling or providing a refund.

Payment Disputes

If you have a concern about a charge or payment, please contact us directly before initiating a chargeback or dispute. We are committed to resolving issues fairly and promptly.

• Contact us with your order or reservation details
• Explain the nature of your concern
• We will review and respond within 2-3 business days

Non-Refundable Items

The following are typically non-refundable:

• Orders that have been prepared or completed
• Same-day cancellations
• Custom order items that have been prepared
• Travel fees already incurred

Special Circumstances

We understand that unexpected situations arise. We review special circumstances on a case-by-case basis and will work with you to find a fair resolution.

Contact for Cancellations

To request a cancellation or discuss refund options, contact us:

• Phone: (716) 335-0802
• Email: [email protected]